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Customer Service

For Customer Service and questions regarding your order, please call JOOTS website Customer Service at 1-888-99-JOOTS (1 888- 995.6687 between 9AM and 5PM EST, Monday through Friday.  You may also contact us via email at inquiries@joots-usa.com.  Business Days: Monday – Friday, excluding federal holidays within the United States, as well as the day after Thanksgiving.

Shipping and Handling

Free Standard Shipping on online orders of $75.00 or more to orders shipped to the continental United States.

For orders shipping to Alaska and Hawaii, please call 1-888-99-JOOTS (1 888- 995.6687) to place your order. Shipping rates vary.
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Standard Shipping Charges

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$0 to $24.99…………………….…..$6.95

$25.00  to $49.99…………………..$8.95

$50.00  to $69.99……………….. $10.95

$70.00 or more………………….…FREE

Express Shipping

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Express Shipping available for orders placed before 3 PM
Monday-Friday – EST

2 Business days – RUSH DELIVERY….…Add $8.50 more.
Next Day Delivery – NEXT BUSINESS DAY..…Add $14.95
Saturday Delivery: ….Add $25.00
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Payment Methods:

JOOTS accepts the following credit cards: Visa, MasterCard, Discover and American Express.  We also accept PayPal payments

  • For security reasons your billing name and address must match that of the credit card used for payment.
  • JOOTS cannot process any credit card with a billing address outside of the United States.

Salex Tax:

JOOTS Corporation is required by law to collect sales tax on orders shipped to Florida.

Backorders and Out-of-Stock:

If you order a product that is currently out of stock, you will receive an email to let you know about it. We will advise you of the possible in stock date and request a confirmation for a backorder, exchange or cancel instructions.

Order Processing:

Most orders are processed within 48 hours of receipt. Priority shipping orders received before 7:00am EST will be shipped the same day. Processing and shipping time does not include weekends, and orders placed on Friday after 7am EST, Saturday and Sunday will be processed the following Monday.

International Orders:

We are able to ship orders internationally but we unfortunately cannot accept orders for international shipping through our website. Orders to be shipped outside the United States or outside U.S. territories must be placed by phone, fax or mail only. If you wish to place an order that requires international shipping, please place your order using one of the following methods.:

Phone:

(M-F 9am-5pm EST) Please call 1-888-99-JOOTS (1 888- 995.6687) to place a phone order.

Mail:

JOOTS Corporation
Returns Department
12901 McGregor Blvd.
Suite 20-222
Fort Myers, Fl. 33908

When placing your order, please provide an email address if available in order to best facilitate timely communication.

Upon receipt of your order, a customer service representative will calculate all applicable shipping and handling charges, and will contact you (preferably via email) with notice of total charges for your approval. The customer is responsible for any duties and taxes. The order will not be placed until you have received and approved notice of all applicable charges. If we have not heard back from you within 48 hours of our notice of charges, we will cancel your order and no charges will apply.

Upon receipt of your approval, in-stock merchandise will generally be shipped within 24 hours. Backordered items are subject to additional shipping charges, and once available to be shipped, a customer service representative will again contact you with notice of the additional charges for your approval.

Please note: All international shipments are sent via UPS unless otherwise specified. We cannot ship to international addresses that are not insurable by UPS. International shipments are subject to all applicable customs restrictions.

Returns & Exchanges

We want you to be COMPLETELY SATISFIED with everything you purchase from us. If ever you are not happy with any of our products, you can exchange it or return it for a full refund. No questions, no hassles. That’s our pledge and guarantee to you.

To return or exchange your online purchase or for any other order discrepancy, please email us at returns@joots-usa.com.com within 14 days of receipt of your purchase.  Sorry, postage and handling charges are not refundable.

Be sure to include the packing list with your name and address. If you no longer have the packing slip, please include a note indicating: your name, address, the items you are returning and any other pertinent information.

JOOTS Corporation
Returns Department
14250 Royal Harbour Court
Suite 916
Fort Myers, Fl. 33908

Samples:

Every joots-usa.com order may be shipped with free samples of featured products. Unfortunately, due to the large number of requests we receive we can only send samples with orders.

THANK YOU!